At “Dreamlivingsweet.com” your satisfaction with our products is of utmost importance to us. We strive to provide high-quality furniture and home decor items. However, we understand that there may be instances where a refund is necessary. This Refund Policy outlines the circumstances under which you may request a refund and the procedures to follow.
1. Eligibility for Refunds
We offer refunds under the following circumstances:
Damaged or Defective Products: If you receive a product that is damaged or defective, please contact us within 7 days of receiving the product. We may request photographic evidence of the damage or defect. Once we have verified the issue, we will offer a replacement or a refund, as per your preference.
Wrong Item Shipped: If we have shipped the wrong item that you did not order, please contact us within 7 days of receiving the product. We will arrange for the return of the incorrect item and send you the correct product.
2. Refund Procedure
If you are eligible for a refund based on the criteria above, the following procedures will apply:
Contact our customer support team at info.dealwolfservices07@gmail.com to report the issue and request a refund. Please provide your order number and details of the problem.
If necessary, we may ask you to provide photographs or other evidence of the issue.
Once we have verified the issue, we will notify you of the refund approval and the amount to be refunded.
Refunds will be processed within 7 business days, and the funds will be returned to the original payment method you used for the purchase.
3. Non-Refundable Items
Certain items are non-refundable, including:
- Custom-made or personalized items, as these are made to order based on your specifications.
- Items that are not in their original condition, damaged due to misuse, or with missing parts.
4. Contact Information
If you have any questions or concerns regarding our refund policy, please contact us at:
DEALWOLF SERVICE
SHOP NO.D-34, PRATAP VIHAR, Kirari, New Delhi, North West Delhi, Delhi, 110086
5. Changes to this Refund Policy
We reserve the right to modify this refund policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly.
By making a purchase on “Dreamlivingsweet.com” you agree to comply with and be bound by this Refund Policy.